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Home » Terms of payment and delivey
1. Delivery time
The normal delivery time is 4 respective 10 working days from the day the order was placed. (Most products; 3 to 6 workingdays). If an order contains products which are not available in Scandinavia and have to be ordered from abroad, this will cause a longer delivery time.
You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase.
We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers.
2. Confirmation
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact danielosterholm.com´s Customer service.
3. Payment options
At present, we accept VISA and Mastercard.
When you pay with credit card, the payment is handled by our payment partner DIBS-DebiTech (www.dibseurope.com) to guarantee secure payments. This is how it works:
- Choose your credit card type i.e. (Visa or Mastercard), state your card number and validation date.
- A control is carried out to make sure that your data is correct and that there is money on your account.
- The money is reserved on your account. This means that you have no access to the amount but it has not yet been transferred to Zuperztore Imports Sweden HB.
- The same day the products are delivered DIBS-DebiTech will transfer the money to Zuperztore Imports Sweden HB.
When you pre book a product that is not yet released, the amount will be transferred toZuperztore Imports Sweden HB the same day you place your order.
If a product in your order is back ordered and if you after 28 days still have not received the full shipment, the rest of the products will be cancelled from your order and the reserved amount will be released.
IMPORTANT! To ensure your safety and comfort we use a secure order form, which means that all content of the form is encrypted (coded to unrecognizable characters). No external parties will be able to access the information you have given. Read more under heading 8, Security.
4. Freight
A freight cost of € 5.95 is added to each order in Sweden, independent of the number of products in the shipment. It is therefore more costefficient to order multiple products simultaneously. For shipments in Scandinavia a fee of 12,95 Euro vill be added.
Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.
5. Transportation
Zuperztore.se accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.
6. Return policy
You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to Customer service or through a e-mail to: info@zuperztore.se.
The message shall contain the following information: a) order number b) invoice number c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package (seals or plastic needs to be unbroken). Return the product together with the invoice (or a copy of both pages). State the cause of the return on the back side of the invoice! You will have to pay the freight cost for the return. Return against cash on delivery is not accepted.
Zuperztore.se guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact Customer service at zuperztore.se without delay or at the latest within 14 days after reception. Customer service will take care of your complaint and send you a return label with pre-paid postage. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package (seal or plastic needs to be unbroken). Return the product together with the invoice (or a copy of both pages). State the cause of the return on the back side of the invoice.
IMPORTANT! You must contact Customer service before you return wrongly supplied or damaged products to get the return request approved and the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.
7. Non picked up goods
If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 5. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.
8. Security
Zuperztore.se uses SSL (Secure Socket Layer) which is a protocol for secure transmission of data over the Internet (or other networks). A protocol is a set of rules and procedures on how data are to be handled. The SSL protocol has been developed by the company Netscape Communications and is now an industry standard for secure transmissions.
SSL protocol processes the data in several different ways in the purpose of making it unreadable
for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).
SSL uses digital certificates to validate sender, recipient or both sender and recipient of the data transfer. A digital certificate is the "tool" that is used to tie the information about an individual or a company to a so called "public key". This key has two purposes:
All SSL certificates for the Internet use are handled by companies that are certified as certificate creators (or authorities). This brings that all SSL-certificates are unique and correctly made. Everyone applying for a SSL-certificate has to prove their company or their own identity to be able to purchase the certificate.
The only demand for customers is that they have a webbrowser that can use SSL which two of the most common webbrowsers Internet Explorer and Netscape communicator have been able to since long.
9. Governing Law and Jurisdiction
Contracts between you and Zuperztore Imports Sweden HB shall be governed by Swedish Law.
Zuperztore Imports Sweden HB follows the recommendations of the Swedish Consumer Authority.
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